What is Intelligent Automation? 3 Reasons To Get Excited!

It’s a hot topic everywhere– the business world, educational landscapes, and even a popular question throughout news broadcasts: what is intelligent automation (IA)? While defining IA is important, understanding its potential and utilizing it to the fullest extent is what will make it an invaluable tool. Want to learn more about intelligent automation and why is it such an exciting development for those in the medical field? Keep reading!

What is Intelligent Automation?

IA refers to using technology to perform certain tasks so that the need for human involvement is reduced or completely eliminated. Intelligent automation is an advanced form of automation that harnesses artificial intelligence (AI) technologies and software robotics to simplify and expedite a business’s operational processes. Unlike other forms of automation, which require programming for each specific task at hand, intelligent automation “learns” as it goes, adapting to changing conditions without the need for additional programming. This is helpful in the medical field for a few reasons. Each year, the healthcare industry processes 30 billion transactions at a cost of 250 billion dollars. That’s a lot of money, as well as a lot of time. Intelligent automation allows healthcare companies and providers to accelerate their operational and administrative processes so that human employees can focus on tasks that maximize their capabilities and skills. 

As a medical professional, you might be wondering how much of a difference intelligent automation can make in your day-to-day life. Some of the biggest reasons to get excited about the implementation of IA in the healthcare field include:

Improved Patient Care

When physicians and other medical professionals are occupied or overwhelmed with clerical work such as billing or record keeping, the quality of care they can provide patients is compromised. Allowing intelligent automation technology to take over some of these tedious, manual tasks allows human employees to maximize the one on one time they can spend providing excellent care to patients, therefore improving a patient’s overall experience. 

Reduced Employee Burnout

In recent years, burnout rates among healthcare employees have been at an all-time high. Staffing issues and a rising need for patient care have left many healthcare professionals performing more tasks than they can handle, working longer hours than desired, and ultimately feeling overworked, overwhelmed, and unfulfilled. By allowing intelligent automation to take on some of the most daunting tasks currently presented to medical professionals, human employees are able to focus on patient care and take on a lighter workload, therefore improving employee productivity and patient satisfaction rates. 

Simplified Billing

Human errors can complicate the medical billing and coding process and cause issues for healthcare professionals and patients. Luckily, the use of intelligent automation can be used to glean information from data records and designate the proper ICD code(s) for insurance and billing. Research shows that automation reduces ICD errors, thereby reducing denied claims, avoiding resubmissions, and ultimately increasing revenue.

The Amitech Intelligent Automation Advantage

Intelligent automation is the best way to reduce common errors, decrease the risk of staff burnout, and, ultimately, improve patient care! We’ve discussed just three of the exciting ways that Amitech can help clients use intelligent automation to maximize time and money in a healthcare setting. To learn about even more advantages of using intelligent automation to improve your own processes, contact Amitech today.