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How Healthcare should Leverage Automation and the Cloud to Optimized Outcomes in 2021



If 2020 taught the world anything it was to expect the unexpected. This past year showed us that achieving new levels of efficiency is the most effective way to hedge against the unknown. In layman’s terms, the world has forever changed in 12 short months and businesses need to pivot and adapt to thrive. In the healthcare information technology industry, this means fully embracing automation, adapting to changes that occurring faster than ever before and preparing today for tomorrow’s patient and member challenges. 

In preparation for a post-COVID world, healthcare providers and payors will need to lean in to support greater investments in automation and managed cloud services. Investing in automation has moved from a “want to have” to a “need to have” for growing companies in this challenging environment. Gartner predicts that about half of all healthcare providers in the US will adopt RPA technologies over the next 36 months. This is up from 5% in 2020, fueled by the pandemic and scarcity of resources.  

A recent report from Enterprise Strategy Group (ESG) highlighted that “86% of Managed Service Providers (MSPs) said they believe cloud-based managed services represent a fundamental change in how customers consume IT.” ESG also found that MSPs are shifting more and more of their staff to cloud-based services and scaling back on on-premises management.  

Adopting RPA and cloud—technologies still rapidly advancing—should not be considered without a strategic blueprint, outsourced or internal subject matter experts and a vision for the future. On their own, many companies cannot optimize costs with today’s scarce and geographically fragmented resources, which ultimately results in a failure to achieve the desired outcomes of a successful RPA or cloud ramp up.  

Amitech Solutions noticed a pattern when speaking to customers about their ongoing IT challenges during the pandemic. Many small, medium and large healthcare providers and payors noted critical roadblocks, including a lack of internal resources and strategic plan, to growing automation and cloud platforms, leading to inefficiencies driving costs higher than projected. Customers said the intended outcome to reduce overall costs while generating value had been challenging to realize.   

Leveraging that intimate knowledge of the challenges healthcare IT faces, Amitech RPA Managed Services (ARMS) is designed as a partnership model tailored to the unique needs of each customer. From a managed services starter pack to a large-scale team of automation experts, ARMS prioritizes your business objectives and needs first. By sharing accountability for success, Amitech provides transparency driven by higher quality, optimized costs, faster automation and decreased risks. This means you have a committed partner to lean on for superior managed services. 

Learn more about Gartner’s take on automation over the next three years here and check out the latest on Amitech RPA Managed Services. Contact us to schedule a demo to learn how we ensure your automation delivers millions of dollars in value while decreasing downtime to minutes rather than days. 

Have any questions or want to know more? We have answers.


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