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How Does RPA Work?

RPA, or Robotic Process Automation, is a technology that allows software bots to perform rule-based business processes. RPA bots are able to imitate many human interactions including copy and paste, forms, logging into applications, opening emails, and much more. So how does RPA work? Simply put, RPA tools are pre-programmable bots that are designed to complete certain tasks. For example, a programmer may design an RPA bot to send out automatic reminders to patients three days before their next appointment. 

Bots can free humans from doing repetitive tasks and allow workers to focus on more important (and complex) assignments. Plus, bots can work around the clock (24 hours a day, 7 days a week) without ever making an error or needing a break. Although this may sound too good to be true, RPA is fairly common. Many companies and industries –– including but not limited to healthcare –– utilize RPA technologies. In fact, 80% of finance leaders have implemented or are planning to implement RPA.  

General Benefits of RPA  

In addition to freeing up human workers, RPA offers businesses many tangible benefits such as: 

  • Increased Work Quality. 
  • Shorter Cycle Times.  
  • Decreased Error Risk. 
  • Improved Business Results.  
  • Reduced Workload.  
  • Better-Quality Customer Service. 

Note, RPA technology is not intended to replace human workers in any field. Rather, healthcare professionals, in particular, can utilize RPA tools to improve patient care, cut down on administrative errors, and eliminate many common mistakes. 

How Quickly Can I Get Started with RPA?  

The short answer is you can get started with RPA in six weeks or less. Amitech’s Quick Start Solutions is a program that can be tailored to individual companies based on their level of RPA exposure. On average, businesses can complete it in under six weeks. 

Have you already implemented some RPA measures? If so, Amitech’s RPA team can help you with a Health Check that assesses your current automation programs for optimization and efficiency.   

In addition to Amitech’s Quick Start Solutions, FlintRPA is a suite of automation solutions developed by Amitech that uses automation solutions on UiPath’s platform to address some of the core processes and challenges facing the healthcare industry.  

What Are the Advantages of RPA for Healthcare Companies?  

You may be asking yourself: “why RPA,” and “why now,” which are two excellent questions. Given the uncertain nature of the current economic climate, it’s important to remember that implementing RPA solutions can produce significant cost savings for businesses. Some organizations realize ROI as high as 200% in their first year of implementation! Keep in mind that RPA can prevent compliance issues for healthcare companies, which in turn can save businesses thousands of dollars in potential fines and/or legal fees.

There are a few more key benefits for RPA in healthcare worth mentioning, including:  

  • Enhanced Patient Experience.
  • Increased Appointment Turnout & Fewer Canceled Appointments. 
  • Elimination of Human Error in the Digitization of Patient Records.  

Besides the healthcare-specific benefits, one of the most significant positives of RPA is the relief from repetitive work for workers. High-volume, data-focused work is not fun for anyone. Worse, even the best employees are prone to mistakes if forced to carry out repetitive tasks on a regular basis. As we’ve established, though, RPA is perfect for performing repetitive assignments like data entry. 

In summation, automation is a win-win for everyone –– RPA software bots free human workers from doing repetitive tasks and allow them to spend more time on complex projects. RPA bots save businesses time, money, and resources. And RPA acts to improve the patient experience and patient outcomes. 

RPA Use Cases for Healthcare   

RPA has become increasingly important for businesses in the healthcare field. Amitech Solutions partners with some of the top healthcare organizations across the country to carry out RPA implementations. Although each hospital, health system, and health insurance company has unique goals, Amitech approaches every client with the same dedication and vision. If you’re still not sure how RPA can help your organization, check out these 10 healthcare-specific solutions RPA can offer: 

  1. Automated Appointment Scheduling & Avoiding Unnecessary Rescheduling.
  2. Improved Patient Care & Safety.
  3. Reduced Labor Costs & Claim Denials. 
  4. Eliminating Processing Errors. 
  5. Streamlining Claims Management.
  6. Cutting Pre-Certification Processing Time.
  7. Speeding up Billing Backlogs.
  8. Accelerated Revenue Reconciliation.
  9. Reduction of the Impacts of Financial Toxicity for Patients. 
  10. Automated Access to Care Management.
Contact Us

Amitech has years of experience providing RPA solutions for organizations in the healthcare field. Unlike other RPA providers, we understand the unique challenges medical professionals face every day. If you’re ready to get started or have questions about implementing RPA, our team is here for you. Schedule your free RPA Consultation to learn more.  

Have any questions or want to know more? We have answers.

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Did you know if hospitals do not achieve productivity growth by 2025, up to 60% could face negative margins? Amitech helped Mercy save $3M in the first year!


Common issues such as staff burnout, high costs, and human errors can be solved with the implementation of intelligent automation solutions.


Want to learn about intelligent automation and how this technology can be used to improve healthcare for both patients and professionals? Read here!