Automated Healthcare Solutions: Expectations vs. Reality
Automated services provide obvious benefits to businesses operating in the healthcare sector. One of the biggest advantages that these services can offer is their ability to save medical professionals time. Consider that the average physician spends about half of their day managing data within an electronic health record or other systems. Obviously, that is not an ideal use of their time or skills. With that in mind, today we’ll be taking a closer look at automated healthcare solutions –– including how they work and what professionals can expect from them in the real world:
RPA vs AI
There are several types of different automated processes that healthcare facilities can use, and it’s important to differentiate between them. For instance, Robotic Process Automation (RPA) is distinct from Artificial Intelligence (AI) even though it can be easy to confuse the two. For our purposes, note that RPA tools are designed to carry out repetitive tasks that follow a set pattern. AI, conversely, involves simulating elements of human intelligence –– like logic or reasoning.
Capabilities & Limitations of RPA
RPA technology is fairly common throughout the business world, and healthcare professionals can use it for a variety of purposes. RPA technology can assist in scheduling appointments, billing, patient registration and admission, and other administrative tasks. Professionals can also use RPA to collect or even sort data in some instances. However, RPA technology alone cannot “make decisions” in the same way that a human being can when analyzing data. As such, it’s imperative to either have employees manage RPA software, or to pair it with complementary AI.
What to Expect from Automated Healthcare Solutions
For many businesses, automated services are appealing because they allow companies to cut costs. It’s true; automated processes in general can save companies a significant amount of money. Specifically, automated solutions can deliver a 2% nationwide reduction in annual national health expenditures (equivalent to around $70 billion). As impressive as those figures are, money is far from the only reason why healthcare facilities use automated services. Like we explained above, automated services enable doctors and other medical professionals to have more time available to service and care for patients. Indeed, one survey linked increased use of automation of medical records and documentation in hospital stays to a 15% drop in the odds of in-patient mortality. In other words, automation allows medical professionals to perform their jobs better!
Unlocking the Power of Automated Solutions
Automated services can offer healthcare professionals a myriad of advantages. Yet, in order to achieve optimal results with automated services, medical facilities have to train their staff to utilize RPA and AI technology. In addition, healthcare organizations should have clear goals and objectives in mind when they implement automated services. Finally, healthcare companies must also understand how to audit automated services –– to correct mistakes and ensure they continue to operate at maximum productivity.
At Amitech, we’re helping businesses in the healthcare industry realize their full potential through the use of automated solutions. We have years of experience working with organizations just like yours, and we can help your business save time, money, and function with greater efficiency and effectiveness. Contact us here to get started.